| Q1: |
How do I
access ABT X Travels Online booking
facility? |
| A: |
Simply open www.abtxtravels.com
web site and Select the link 'E-Booking' or make
use of the 'Book Now' Option in the
home page itself. |
| Q2:
|
How Can I
Register in your website to book the tickets? |
| A: |
There is no need to register.
You can directly book the tickets with sufficient
information of passenger and booker like name, age,
gender, contact number, emailid, etc.
|
|
| Q3: |
How
does an E-ticketing at www.abtxtravels.com work?
|
| A: |
ABT
X Travels web sales engine allows booking one
way or return trip in 4 simple steps
with features such as interactive calendar, low
fare option, flexible schedule options / displays,
dynamic itinerary display, etc.
The
reservation must be made online at www.abtxtravels.com at
least 2 hours before departure.
You
will need to pay online through your credit
card.We accept all Master and Visa Cards.
On purchase, the system will
generate your itinerary receipt which is an
e-ticket and display the same on the screen. On
it, you will find the key information about your
reservation and buses. Compulsarily you need to print the
same and produce it for Boarding.
Also, an email will be sent
to the passengers email address which can also produced
for boarding.
Your boarding pass will be issued against the
E-Ticket/E-Mailand the valid identification
|
|
| Q4: |
What is an Electronic
ticket? |
| A: |
Electronic Ticket is ABT X
Travels' ticketless travel service. An innovative
way of using technology of issuing tickets
electronically which eliminates traditional paper
tickets and creates an electronically held record
(ticket) of the transaction. This electronic image
of the ticket is stored in the ABT X
Travels reservation system. |
|
| Q5: |
Why should I buy an
e-ticket? What are the benefits? |
| A: |
e-Ticket is a convenient,
fast and safe option to the regular physical paper
ticket.
Now no more worries about
losing or having the ticket stolen.
You
can book a confirmed ticket on www.abtxtravels.com
up to 2 hours prior to departure.
It's
convenient: you can buy and print your Electronic
Ticket online in your home / office.
It’s
safe: the Electronic Ticket cannot be lost or
stolen.
It's fast: you no longer have
to collect the ticket from our office or rush to
the counter to meet
ticketing deadlines |
|
| Q6: |
If I don't receive a
paper ticket, how can I know that the booking is
made and correct? |
| A: |
Although you do not receive a
conventional paper ticket, you will receive an
itinerary/receipt
confirming your booking on your screen. This
itinerary/receipt will also be sent to you by
email either of which can be printed and used for
boarding.
|
|
| Q7: |
Are Electronic
tickets available to all destinations? |
| A: |
Yes e-tickets are
available for all Locations. |
|
| Q8: |
Can I make changes,
cancel or refund my reservation that I have
already made on www.abtxtravels.com? |
| A: |
cancellations can be made online.
Passengers in
holding an e-ticket booked
online can cancel the tickets on line. They can cancel
individual seat in a ticket or the Whole Ticket.
Refund
against e-tickets will be processed
against valid identification and the amount due after deducting
the applicable charges will be credited back to
the Credit Card account. |
|
| Q9: |
How many tickets can
I book online? |
| A: |
You can book
a maximum of 4 seats at a time (adults and
children included). |
|
| Q10:
|
Can
I still make reservations if I already have a
ticket? |
| A: |
Yes of course. You can book more than one ticket.
|
|
| Q11: |
Will I see a
confirmation page after I have just made a booking
online? |
| A: |
Yes, you will
see a confirmation page after making a successful
booking. If you do not see one, please contact us
at customercare@abtxtravels.com. |
|
| Q12: |
When will you charge
my credit card after I have made a booking online?
|
| A: |
Once
you have confirmed your booking online, we will
immediately debit your credit. This applies even
if you decide to change your travel plans right
after. Please contact us at customercare@abtxtravels.com should you
like to rearrange your travel plans or would like
to seek a refund. Please note that refund and/or
cancellation charges may apply according to
applicable fare conditions. |
|
| Q13: |
How do I pay for
tickets purchased online? |
| A: |
Payment for online bookings
can only be made through credit card. We accept
Master and Visa credit cards.
Please note: The credit card
used to pay for tickets may be required at
check-in or during refund processing. |
|
| Q14: |
Can I use my debit
card to book online? |
| A: |
We
accept all bank Debit Cards.
|
|
| Q15: |
Are online
transactions safe? |
| A: |
ABT
X Travels is committed to the safety and
security of the online transactions. Customer’s
credit card is as safe as possible when booked on
abtxtravels.com.
Information exchanged with us
online is treated securely and protected by
Verisign, by using the internationally
accepted and industry standard powerful encryption
technology (128 bit secure socket layer, SSL).
This software encrypts customer’s personal data as
it is sent between the browser and our systems.
The web
booking engine is directly connected to ABT X Travels
Reservation System, which has direct links to the
Credit Card associations for credit card
processing, avoiding that transactions get further
exposed on the web. The Credit Card associations'
reliability and security standards are utilized
for these links. |
|
| Q16: |
How can I collect my
tickets? |
| A: |
E-tickets will be issued for
all bookings made online at www.abtxtravels.com
On a
successful purchase the system will generate an
Electronic Ticket and a printable ticket
will be displayed. The ticket
is your confirmation of travel. You will also
receive an email with the status of your booking.
You can print the confirmation shown on your
screen or print the email.
Then all you
have to do is walk in to the boarding point and check-in
with valid identification and printed
Ticket copy. Your boarding pass will be
issued against the Ticket Copy.
|
|
| Q17: |
What itineraries can
I book online? |
| A: |
You
can book a one-way or return trips.
Bookings can be made for
adults and children. |
|
| Q18: |
Can I modify my
itinerary during the booking process? |
| A: |
Before purchasing or payment,
you can modify your cities, travel dates &
times along with your connection preference with
the help of the left hand navigation link “E-
Booking” |
|
| Q19: |
Can I 'Book &
Hold' a reservation and pay later? |
| A: |
abtxtravels.com currently
does not offer the facility to Book & Hold a
reservation online. All booking must be completed
by paying using a credit card. |
|
| Q20: |
If I don't have a
credit card, can I still book a reservation on
abtxtravels.com? |
| A: |
If
you would like to make your reservation and
purchase your tickets online, you must have a
valid credit card. |
|
| Q21: |
How far in advance
can I book a Trip? |
| A: |
You
can book a trip up to 30 days in advance.
|
|
| Q22: |
Can I make a
reservation for anyone? |
| A: |
Yes,
you can book online for any one provided you use
your valid credit card and provide correct
passenger details while booking. |
|
| Q23: |
Can I select my seat online? |
| A: |
You can
select the seat on your own. |
|
| Q24: |
Can I apply the
value of an unused ticket or travel voucher as
credit towards an online ticket purchase?
|
| A: |
Currently, we cannot accept
any credit or vouchers for online purchases.
|
|
| Q25: |
Are there any
changes for check-in or boarding for a ticket
booked online? |
| A: |
The Printed copy of the tickets booked
online is necessary for check-in process or
boarding. |
|
| Q26: |
Do I need to
reconfirm my reservations? |
| A: |
Reconfirmation
of abtxtravels buses
is required to avoid last minute confusions. |
|
| Q27: |
How do I find out
the conditions of a fare? |
| A: |
While booking online, you
will be provided with a Page showing various Routes,
Bus Types, Timings and Fares.
|
|
| Q28: |
Can I lose an
e-ticket? |
| A: |
You
cannot lose an e-ticket as it is electronically
generated and stored in our reservation system.
|
|
| Q29: |
Is my online booking
confirmed? |
| A: |
When
you purchase your ticket online, your booking is
confirmed at the time of purchase and you will
receive a confirmation on your screen and also by
email indicating that your transaction was
successful. For valid reason(s) if your ticket
does not get generated online, your itinerary
receipt will show an alert as 'Your Ticket was not
issued'. Hence this itinerary
receipt cannot be used for journey.
In this situation please
write to us at
customercare@abtxtravels.com to get your ticket
issued. |
|
| Q30: |
Where do I go if I
want to choose my buses
based on price? |
| A: |
The
booking site offers multiple pricing options. You
may specify your preferred pricing options and
start your booking process. |
|
| Q31: |
Which type of browser is supported by
abtxtravels?
|
| A: |
Microsoft Internet Explorer.
|
|